An 99.999% uptime SLA means that you should expect less than six minutes of downtime over the course of a year-and, if we should fail to deliver, we’ll compensate you for it. Intermedia’s Voice Cloud network is purpose-built to deliver 99.999% (five nines) uptime for our voice services.
A complete disruption of the network connection will naturally cause calling problems Jitter causes a noticeable drop in the quality of a call. Jitter is when data packets arrive in different order or at a different pace from when they were sent. This is when packets take too long to get to the other side, which causes delays in conversation If packets are dropped on their way to their destination because of network congestion, there will be interruptions to conversation We verify that actual bandwidth is sufficient for both data and voice traffic Our engineers analyze the stream of data packets (those bits of digitized information that flow through the network) along the following criteria: The VoIP Scout Management Portal for scheduling, reviewing and managing network tests.The VoIP Scout Soft Client for running tests via on-site computer in the background.The VoIP Scout Appliance for running tests via dedicated hardware (ideal for locations with no available PCs and/or dedicated voice networks).Intermedia offers two options to run the test – hardware appliance or soft client depending on the customer’s network. Our proprietary VoIP Scout testing tool lets partners simulate the fullest potential load VoIP services could conceivably put on the customer’s network over 3 to 5 business days.
In all cases, SIP Trunking brings new life to an existing phone system or provides the savings catalyst to purchase a new phone system-while cutting operational costs and preserving capital.īest of all, with SIP Trunking, customers can say goodbye to the phone company-forever. (We can help determine if a system is compatible.) Older phone systems may require a device called a VoIP Gateway that translates analog and digital calls into VoIP calls. Most newer phone systems are compatible with SIP Trunking with no extra equipment.